SHIPPING + RETURNS
ThelmaDean items are available for in-store credit or exchange, except for sale and promotional items. Any items purchased on sale or with a promotional code are final sale. You are limited to 2 returns/exchanges per a 6 month period.
All promotional and sale items are final sale and cannot be returned, exchanged or refunded.
All returns/exchanges must be done within 14 days of receiving item. Items must be new, unused, with tags still attached. Any stains and/or unsellable condition item(s) will not be accepted.
All return shipping will be paid by customer. We are not responsible for any items lost in transit. You will have to contact the shipping service you used for that. Once we receive the item, you will be shipped the exchange or given a store credit within 7 business days to the email provided on your initial order.
If your item is defective, please contact us, Hello@thelmadean.flywheelsites.com with a picture of the item so we can get you taken care of. 🙂
Shipping is done through USPS and is sent first class, unless otherwise chosen and paid for at checkout.
Please allow 7-10 days for your items to arrive if in the United States and 12-18 business days for your items to arrive if international.